TERMS & SERVICES

Overview

This website is operated by Chandrika Thomas Limited, trading as Chandrika Thomas London.

Throughout these Terms & Conditions, the terms “we”, “us” and “our” refer to Chandrika Thomas Limited.

These Terms & Conditions govern your use of our website and purchases made through our online store. By accessing our website or purchasing from us, you agree to these Terms & Conditions together with any policies referred to within them.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products for sale.

 

1. Online Store Terms

You may use our website and purchase our products only for lawful purposes.

You must not use our website, products or services for any illegal or unauthorised purpose or violate any applicable law when using our website.

You must not knowingly transmit viruses, malicious code or other material intended to interfere with the operation or security of our website.

We may restrict or terminate access to our website where we reasonably believe these Terms have been seriously breached or where necessary to protect our website, customers or business.

 

2. Products

We take reasonable care to ensure that product descriptions, photographs and other information displayed on our website are accurate.

However, the appearance of colours, packaging and products may vary slightly depending on your device, screen settings, photography and, where applicable, normal variations in packaging or production.

Product availability is subject to stock.

We may introduce, modify or discontinue products from time to time. Changes will not affect orders already accepted except where reasonably necessary and permitted by law.

Returns, cancellations, refunds, exchanges and replacements are governed by our Returns & Refund Policy and applicable UK consumer law.

 

3. Prices

Prices are displayed in pounds sterling (£) and include VAT where applicable unless otherwise stated.

We may change our prices from time to time. A price change will not normally affect an order that has already been accepted.

Delivery charges and any other applicable costs will be displayed before you complete your purchase.

 

4. Promotional Offers, Discount Codes and Complimentary Gifts

From time to time, Chandrika Thomas London may offer promotional prices, discount codes, complimentary products, gifts with purchase, samples, free delivery or other promotional benefits.

Each promotion may be subject to its own specific terms, including eligibility requirements, qualifying spend, promotional dates, product availability, geographical restrictions and other conditions communicated with the relevant offer.

Unless the individual promotion states otherwise:

• promotional offers are available for the period stated;

• discount codes and promotional benefits cannot be exchanged for cash;

• promotional codes cannot be applied retrospectively to orders that have already been placed;

• only one promotional or discount code may be used per order unless expressly stated otherwise;

• qualifying spend thresholds are calculated after applicable discounts and before delivery charges unless otherwise stated;

• complimentary products, gifts and samples have no cash alternative; and

• promotions cannot be combined with another offer unless expressly stated.

Where an order qualifies for a complimentary gift, sample or other promotional product and the qualifying purchase is subsequently returned so that the order no longer meets the promotional conditions, we may require the complimentary promotional item to be returned with the qualifying purchase where permitted by law.

Where reasonably required and permitted by law, failure to return a promotional item may be taken into account when calculating the amount of any refund due.

We reserve the right to refuse, withdraw or cancel the use of a promotional offer where we reasonably believe there has been fraud, misuse, manipulation, an obvious technical or pricing error, or a breach of the applicable promotional terms.

Nothing in this section affects your statutory rights.

 

5. Competitions, Prize Draws and Giveaways

From time to time, Chandrika Thomas London may run competitions, prize draws or giveaways through our website, email communications, social media, events or other channels.

Each competition, prize draw or giveaway will be subject to its own specific terms and conditions. These may include:

• opening and closing dates and times;

• eligibility requirements;

• geographical or age restrictions;

• how to enter;

• the nature and number of prizes;

• how winners will be selected;

• how and when winners will be contacted;

• any applicable claim period; and

• any other significant conditions relevant to the promotion.

Entrants are responsible for ensuring that the information submitted with their entry is accurate.

A prize draw winner will be selected using an appropriate random selection process in accordance with applicable promotional rules.

Where a competition involves skill, judgement or knowledge, the winner will be selected in accordance with the judging criteria and applicable promotional rules.

Unless the specific promotion states otherwise, prizes are non-transferable and cannot be exchanged for cash at the winner's request.

Where circumstances outside our reasonable control make it necessary and applicable promotional rules permit it, we may substitute a prize with a reasonable alternative of equal or greater value.

We reserve the right to reject or disqualify entries where we reasonably believe there has been fraud, manipulation, automated entry, abuse of the promotion or a breach of the applicable promotion terms.

Personal information collected in connection with a competition, prize draw or giveaway will be handled in accordance with our Privacy Policy and any information provided with the particular promotion.

Where a promotion is operated through a third-party platform, such as a social media platform, the applicable terms of that platform may also apply.

Nothing in this section replaces the specific terms and conditions applicable to an individual competition, prize draw or giveaway.

 

6. Placing an Order

When you submit an order through our website, you are making an offer to purchase the products shown in your order.

After you place an order, you will receive an electronic confirmation containing details of your order.

We reserve the right to decline or cancel an order where we have a legitimate reason to do so, including:

• a product being unavailable;

• an obvious pricing or product-information error;

• inability to authorise or verify payment;

• suspected fraud or unauthorised activity;

• restrictions on the quantity of products available for purchase; or

• circumstances where fulfilling the order would be unlawful.

If we cancel an order after payment has been taken, we will refund any amount due to the original payment method.

 

7. Order Accuracy and Product Selection

You are responsible for reviewing your order carefully before completing checkout.

Before submitting your order, please check:

• the product;

• fragrance;

• product size;

• quantity;

• price;

• delivery address;

• billing information; and

• any other product options or selections displayed in your cart and at checkout.

Our website provides you with an opportunity to review and amend your selections before completing your purchase.

If an incorrect product, fragrance, size, quantity, or other selection is displayed in your cart or at checkout, please do not complete the purchase.

Please correct the selection before proceeding. If you are unable to correct the issue, contact us at info@chandrikathomas.co.uk before completing checkout.

By submitting your order, you confirm that you have had an opportunity to review the order details displayed at checkout.

Where our records show that a particular product, fragrance, size or quantity was displayed at checkout and subsequently confirmed in your order confirmation, we will normally fulfil the order according to those confirmed order details.

If you subsequently decide that you intended to purchase a different product, fragrance or size, your request will be handled in accordance with our Returns & Refund Policy and your applicable statutory rights.

Nothing in this section affects your rights where we have supplied goods that do not correspond with what was actually ordered or otherwise fail to conform to the contract.

 

8. Order Confirmation

Please review your order confirmation as soon as you receive it.

If you believe that the confirmation does not reflect the order you submitted at checkout, please contact us as soon as possible at info@chandrikathomas.co.uk.

If your order has not yet been dispatched, we will endeavour to investigate and, where possible, correct or cancel the order.

If the order has already been dispatched, any return, exchange or other remedy will be handled in accordance with our Returns & Refund Policy and your statutory rights.

 

9. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your name, email address, delivery address, billing information and any other information required to process your purchase.

Please review this information before submitting your order.

If you discover an error after placing an order, contact us as soon as possible.

We are not responsible for problems resulting solely from inaccurate or incomplete information supplied by you where we have fulfilled the order using the information provided.

Nothing in this section excludes responsibility where the problem was caused by us or where liability cannot legally be excluded.

 

10. Website, Cart and Technical Issues

We take reasonable care to maintain the operation and accuracy of our website. However, we cannot guarantee that the website will always operate without interruption, delay or technical difficulty.

Website performance may sometimes be affected by circumstances outside our reasonable control, including:

• internet connection speed or interruption;

• device performance;

• browser configuration;

• cached information;

• network conditions;

• ecommerce infrastructure;

• payment providers; and

• other third-party services.

These circumstances may occasionally result in pages, product selections, carts or checkout information taking time to update or display.

If the information displayed in your cart or at checkout appears incorrect, please do not proceed with payment.

Refresh the page, review your selections and correct them before completing your purchase. If the issue continues, please contact us before completing checkout.

After placing your order, please check your order confirmation.

If you believe a technical problem caused your confirmed order to differ from what was displayed and submitted at checkout, contact us promptly so that we can investigate.

We may consider available order, transaction and technical records when investigating a reported issue.

Where an error is found to have resulted from a fault for which we are responsible, we will take appropriate steps to correct the issue in accordance with applicable law.

Nothing in this section excludes or limits your statutory rights.

 

11. Errors, Inaccuracies and Omissions

Occasionally our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, promotions, offers, delivery charges, availability or other information.

We reserve the right to correct genuine errors or inaccuracies and update information where necessary.

If an obvious error affects an order you have placed, we may contact you to explain the issue and, where legally permitted, offer you the opportunity to proceed on the correct terms or cancel the affected order.

If we cancel an affected order after taking payment, we will provide any refund due.

 

12. Payment

Available payment methods will be displayed at checkout and may change from time to time.

Payment must be authorised before an order can be processed.

We may use third-party payment providers to securely process transactions. Your use of a particular payment service may also be subject to that provider's applicable terms.

We do not guarantee that every payment method will be available for every transaction.

 

13. Delivery

We currently deliver to eligible addresses within the United Kingdom, excluding Northern Ireland.

Our current delivery charges, estimated dispatch times and other delivery information are set out in our Shipping & Delivery Policy and/or displayed during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Nothing in this section affects any statutory rights relating to delivery.

 

14. Returns, Refunds, Exchanges and Replacements

Returns, cancellations, refunds, exchanges and replacements are governed by our Returns & Refund Policy.

Customers purchasing online may have statutory cancellation rights in addition to any rights provided under our own policies.

Nothing in these Terms or our Returns & Refund Policy is intended to restrict rights that cannot legally be excluded.

 

15. Gifted Products

Where a product has been purchased as a gift and a return, refund, exchange or replacement is requested, the procedure set out in our Returns & Refund Policy will apply.

The original purchaser must contact us directly so that we can verify and process the request against the original order.

Where a refund is due, it will normally be returned to the original payment method used to place the order, subject to applicable law.

 

16. Gift Cards

Gift cards may be used in accordance with the conditions displayed when they are purchased or issued.

Gift cards cannot normally be exchanged for cash except where required by law.

Any expiry date or other material condition applicable to a gift card will be communicated to the purchaser.

Refunds relating to products purchased using a gift card will normally be processed to the applicable original payment method or gift card, subject to applicable law and our Returns & Refund Policy.

 

17. Optional and Third-Party Services

Our website may provide access to services, functionality, payment methods or other tools supplied by third parties.

These third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent operation or content of third-party websites or services where the matter is outside our reasonable control.

Nothing in this section excludes responsibility that we are legally required to accept.

 

18. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the content, accuracy, or practices of independent third-party websites.

You should review the relevant third party's terms and privacy policies before entering into transactions with them.

 

19. User Comments, Reviews and Submissions

If you submit reviews, comments, feedback, suggestions, competition entries or other material to us, you confirm that you have the right to submit that material.

You must not submit material that is unlawful, defamatory, abusive, misleading, infringes another person's intellectual property or privacy rights, or contains malicious software.

Where you provide content for publication or promotional use, we may use that content to the extent permitted by the permission you have provided and applicable law.

We reserve the right to moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, misleading, abusive or otherwise breaches these Terms.

 

20. Intellectual Property

Unless otherwise stated, the content of this website, including text, branding, graphics, photographs, artwork, designs and other materials, belongs to Chandrika Thomas Limited or is used with permission.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit or otherwise use our website content without our permission except where permitted by law.

 

21. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

Where applicable, information about cookies and similar technologies is provided through our Cookie Policy, privacy settings and/or cookie consent mechanism.

 

22. Prohibited Uses

You must not use our website:

• for unlawful or fraudulent purposes;

• to infringe our intellectual property rights or those of another person;

• to transmit viruses, malicious code or harmful technology;

• to obtain unauthorised access to our systems;

• to collect personal information unlawfully;

• to interfere with the security or operation of our website;

• to impersonate another person;

• to submit deliberately false or misleading information; or

• for any other activity that violates applicable law.

We may restrict access to our website where reasonably necessary to protect our business, customers, systems or legal rights.

 

23. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.

We may occasionally need to suspend, restrict or modify website functionality for maintenance, security, technical or operational reasons.

Where reasonably possible, we will seek to minimise disruption.

 

24. Liability and Statutory Rights

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or restricts your statutory rights relating to goods that are faulty, damaged, misdescribed or otherwise do not conform to the contract.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

We are not responsible for losses caused solely by circumstances outside our reasonable control where we have exercised reasonable care and complied with our legal obligations.

If you are purchasing as a consumer, these Terms do not affect the legal rights available to you under applicable consumer law.

 

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

 

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, policies or applicable law.

The version published on our website will be the current version.

Changes to these Terms will not retrospectively remove contractual or statutory rights that have already arisen.

 

27. Governing Law

These Terms and contracts between you and Chandrika Thomas Limited are governed by the laws of England and Wales.

If you are a consumer, nothing in this section deprives you of any mandatory protections or rights regarding jurisdiction that apply to you under applicable law.

 

28. Contact and Business Information

Questions about these Terms & Conditions should be sent to:

Chandrika Thomas Limited
Trading as Chandrika Thomas London

Registered Office:
298 Sandycombe Road
Kew, Richmond
Kew Gardens
TW9 3NG
United Kingdom

Email: info@chandrikathomas.co.uk

Company Registration Number: 07459373
Registered in: England and Wales
VAT Registration Number: GB 421 8349 05

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.