• Browse our website and select a category or choose from featured selections on the homepage.
• Choose an item and select the desired bottle size, if applicable.
• If it's a full-size perfume, don't forget to choose your complimentary 15ml perfume or ensure that all items in your order are selected.
• Decide if you want a gift bag.
• Add the product to your cart by clicking "Add to bag."
• Before proceeding to checkout, feel free to include any specific details or requests by adding order notes.
• Continue shopping or proceed to payment by accessing your cart and clicking "Checkout."
• Finalise your purchase by clicking "Proceed to checkout."
• Enter your delivery address, payment details, and any additional required information to complete the purchase.
• Review your order summary and click "Pay now" to place your order.
  
  

For any assistance with your order, feel free to email us at info@chandrikathomas.co.uk.

Unfortunately, we are unable to process orders via email or phone. Please visit our official website at www.chandrikathomas.co.uk to place your order.

If you place an order online, you will receive a confirmation email along with your receipt.

If you wish to cancel or change your order, please contact us at info@chandrikathomas.co.uk as soon as possible. While we cannot guarantee that orders can be cancelled or changed once submitted, we will do our best to accommodate your request. Please note that once an order has been dispatched, we may not be able to make changes.

If you need to adjust or complete the delivery address for your order (such as correcting a post code, street number, or adding additional information), please reach out to us at info@chandrikathomas.co.uk promptly. Please note that once your order has been dispatched, we are unable to change the address.

To track your order, you will receive a tracking number via email once your package has been dispatched.

Upon order confirmation, you will receive an email confirmation at the provided email address. Should you not find it in your inbox, please check your spam folder. If you haven't received the confirmation email, you can contact us at info@chandrikathomas.co.uk.

If you are expecting to receive a voucher code, it is typically sent via email shortly after your order is confirmed or any necessary actions have been taken. However, occasionally, this email may be automatically directed to your spam folder. We recommend checking there if you haven't received it. If you still can't find the email, please don't hesitate to contact us at info@chandrikathomas.co.uk.

To redeem your voucher, simply enter it during the checkout process. Please note the expiration date upon receiving your voucher, to ensure you use it before it expires.

The £5 voucher can be used for orders over £100 and is valid for 6 months from the date of issuance.

All orders are elegantly packaged in exquisite handmade gift boxes. If you'd like to include a personalised message, you can add a request in the order notes, and we will do our best to accommodate your request.

If your order arrives incomplete, damaged, or incorrect, please don't hesitate to contact us at info@chandrikathomas.co.uk, and we'll promptly address the issue for you.

While such occurrences are rare, we understand that mistakes can happen. Please rest assured that we are committed to providing the best service possible, and if any issues arise, we are here to assist you promptly and effectively. Your satisfaction is our priority.

You can report a missing order by reaching out to our customer support team via email at info@chandrikathomas.co.uk. Please provide your order details, and we will assist you in locating your missing order promptly.

Please ensure that you provide accurate details when placing your order. If you input the wrong address or any incorrect information and the order is subsequently lost, we regret to inform you that we cannot be held responsible for replacing the order. It's important to double-check your information to ensure successful delivery.

Unfortunately, we only offer samples as part of our Full Discovery Perfume Samples. This allows our customers to fully explore our collection and make an informed choice when selecting their preferred perfume.

You can explore our Full Discovery Perfume Samples, featuring the complete collection of twelve exquisite fragrances. With this set, not only do you get to experience each scent thoroughly, but you will enjoy a complimentary delivery and an £18 voucher towards your full-size perfume purchase. It's the perfect way to discover your favourite fragrance before making a commitment.

Regrettably, we're unable to accept returns for fragrance products solely based on personal scent preference. Our return policy stipulates that we only accept returns for unused products in their original packaging and in a sellable condition. Therefore, we highly recommend trying our Full Discovery Perfume Samples set first to ensure you discover the perfect scent for you.

Our fragrance falls under the classification of "perfume," which is known for its longer-lasting scent compared to other fragrance concentrations.

To properly store your perfume, keep it away from direct sunlight, heat, and humidity. Store it in a cool, dry place, such as a dresser drawer or cupboard, and ensure the bottle is tightly sealed to prevent evaporation of the fragrance. Avoid storing perfume in the bathroom, as the fluctuating temperature and humidity can degrade the scent over time.

We do not conduct testing on animals for any of our fragrance products.

Absolutely, our fragrance ingredients are carefully and ethically sourced to ensure sustainability. We prioritise ethical practices throughout our supply chain, working closely with suppliers who share our commitment to environmental conservation and social responsibility. By sourcing sustainably, we strive to minimise our ecological footprint and support communities involved in the production of our fragrance ingredients.

Yes, our fragrances are suitable for both men and women. We believe that fragrance has no gender, and we craft unique and exquisite scents that can be enjoyed by anyone, regardless of gender.

The lifespan of our diffusers typically ranges up to a year, although this can vary based on factors such as room size, humidity levels, and other environmental conditions.

Yes, our packaging is 100% recyclable and crafted with eco-friendly practices. Each box is meticulously handmade under Chandrika's oversight, ensuring the highest quality and luxury. We source materials locally within the UK to support our community and guarantee exceptional craftsmanship. Additionally, our production equipment— including tooling, dye-cut machine, and foiling plate—has been consistently reliable for over a decade, highlighting its durability and efficiency.

Our boxes are designed for reuse, making them perfect for elegant jewellery storage and showcasing their versatility and sustainability. This commitment underscores our focus on minimising waste and maximising efficiency throughout our production process.

We accept major debit and credit cards like Visa, MasterCard, American Express, as well as other convenient payment methods such as PayPal, Shop Pay, Apple Pay and Google Pay. You'll see the available payment options displayed during checkout.

Ensuring the security of our customers' banking data is of utmost importance to us. We prioritise robust encryption protocols to safeguard all transactions made on our website. It's essential to note that we do not have access to our customers' card details; they are securely processed by our trusted payment gateway partners. This approach guarantees that sensitive information remains confidential and protected throughout the purchasing process, maintaining the highest standards of security and customer trust.

The timing of when your bank account will be charged for your purchase depends on the payment method you used and your bank's policies. Typically, the charge occurs shortly after your order is placed, but it can vary. Additionally, you can check with your bank to monitor when your account will be charged for your purchase.

There could be several reasons why your payment was declined:

1. Insufficient funds: Your bank account may not have enough money to cover the transaction.
2. Incorrect card information: Make sure you entered the correct card number, expiration date, and CVV code.
3. Card restrictions: Your card may have restrictions on online transactions.
4. Security concerns: Your bank or card issuer may have flagged the transaction as potentially fraudulent.
5. Technical issues: There could be temporary issues with the payment processor, internet connection or your bank's systems.

If your payment was declined, it's best to contact your bank or card issuer for more information and to resolve any issues.

Unfortunately, our system does not support the use of multiple payment methods for a single order.

Yes, we offer complimentary delivery on orders over £200.

You can track your order by visiting https://www.royalmail.com/track-your-item/ and entering the tracking number provided in the shipping confirmation email.

We prioritise efficient and timely delivery services for our UK customers. Although international shipping isn't available presently due to logistical constraints, we're actively exploring opportunities to expand our delivery reach to other countries in the future.

You can typically expect to receive your order within an estimated timeframe of 2 to 7 business days. Please note that delivery times may vary based on factors such as your location and current shipping conditions.

Note: If we are participating in events, such as exhibitions or trade shows, the delivery of your order may experience delays. We are going to announce or put up a notice regarding any expected delays during these periods. If there is an emergency or urgent issue with your order, please contact us at info@chandrikathomas.co.uk.

To change the delivery address to a location other than your home, you can update the shipping address during the checkout process. If you've already placed your order and need to modify the delivery address, please contact our customer support team at info@chandrikthomas.co.uk as soon as possible, and we'll assist you further.

Items must be in sellable condition, unused, and in their original packaging, with a valid proof of purchase for eligibility. To start the return process, contact our customer service at info@chandrikathomas.co.uk for approval and detailed instructions. Please promptly report any damage or discrepancies upon receipt of your order. Refunds and exchanges are available within 7 days of receipt for eligible items. For a comprehensive understanding of our return and refund policy, please visit our dedicated page.

You have 7 days from the delivery date to initiate a return or exchange for your order and request a refund. Kindly contact us first at info@chandrikathomas.co.uk to verify if the item qualifies for return and to receive further instructions. All return shipments must be sent via recorded delivery and signed for, along with a safety sticker from Royal Mail.

The time it takes to receive your refund depends on several factors, including the processing time of your bank or payment provider. Once we have processed your refund, it typically takes 3-5 business days for the funds to appear back in your account. However, please note that some banks or payment providers may have longer processing times, so we recommend checking with them directly for more specific information regarding your refund timeline.

No, delivery costs and return shipping costs are typically not refundable. These costs are generally non-refundable unless the return is due to an error on our part or a defective item.

No, typically refunds are issued back to the original payment method used for the purchase.

Unfortunately, we do not offer refunds for gifts or gift cards.

Creating an account offers several benefits, including faster checkout, order tracking, access to order history, and exclusive promotions and discounts for registered users. Additionally, by creating an account, you will also be able to join our exclusive community where members receive rewards and privileges such as early access to new products, special member-only events, and more.

To place an order online, you have two options: You can either use an existing account if you've already created one on our site, or you can proceed as a guest and complete your purchase. If you prefer, you can create an account at a later time.

To create a customer account, navigate to the "My account" icon in the menu at the top of our site. Click on "Create an account," fill in the necessary details, and validate. A confirmation email will be sent to the provided email address. Alternatively, you can add products to your cart and during checkout, click on "Create your account," fill in the required information, and validate. Again, a confirmation email will be sent to the email address provided during account creation.

To modify or delete your account, please navigate to the "My Account" section on our website. From there, you should find options to edit your account information or to delete your account entirely. If you encounter any difficulties or require assistance, feel free to contact us at info@chandrikathomas.co.uk for further guidance.

To reset a forgotten password, simply click on the "Forgot Password" link on the login page. You will be prompted to enter the email address associated with your account. Once submitted, you will receive an email with instructions on how to reset your password. Follow the provided link and enter a new password to regain access to your account. If you encounter any issues, please don't hesitate to contact us at info@chandrikathomas.co.uk for assistance.

If you are unable to access your account, please first ensure that you are entering the correct login credentials. If you continue to experience issues, you can try resetting your password using the "Forgot Password" link on the login page. If the problem persists, please contact us at info@chandrikathomas.co.uk

To access your order history, log in to your account and navigate to the "My Account" section. From there, you should see an option for "Transaction History" Click on this link to view a list of all your past orders, including order details such as items purchased, order dates, and status.

We take the security of your personal data very seriously and have implemented various measures to ensure its protection. This includes encryption of data transmitted between your device and our servers, regular security audits, and strict access controls to limit who can access your information. Additionally, we comply with all relevant data protection laws and regulations to safeguard your privacy. If you have any specific concerns about the security of your personal data, please don't hesitate to contact us for more information.

The Mindful Luxe Society is an exclusive community curated by Chandrika Thomas London, designed to offer a premium experience for our esteemed members who appreciate both luxury and sustainability. Within the community, members enjoy rewards and a referral program, enhancing the experience for our cherished clients.

To join the Mindful Luxe Society, you'll need to earn at least 1 luxe point. Here's how you can do it:

Create an Account: Earn 10 luxe points by creating an account with Mindful Luxe Society.
Make a Purchase: Earn 1 luxe point for every £1 spent on purchases.

Once you've earned at least 1 luxe point, you'll be eligible to join the exclusive community. We encourage you to create an account and subscribe to our newsletter to stay updated on exclusive emails and offerings. If you have any more questions or need assistance, feel free to reach out at info@chandrikathomas.co.uk.

As a member of the Mindful Luxe Society, you'll enjoy exclusive benefits and rewards tailored to your tier within the community. Here's a summary of what you can expect:

Privileges and Rewards for All Tiers (Regal Pioneer, Elite Ambassador, Prestige Connoisseur):

• Exclusive Newsletter Content: Stay updated with special updates, promotions, and exclusive content.
• Priority Access to New Scents/Collections: Be among the first to experience our latest products and collections.
• Group Boutique Appointment: Arrange personalised appointments for a boutique experience.
• Exclusive Promotions: Access member-only offers and discounts.

Additional Benefits by Tier:

Tier 2: Elite Ambassador

• Birthday Gift: Receive a special birthday gift to celebrate your day.
• Complimentary Delivery: Enjoy free delivery on your orders, making shopping more convenient.

Tier 3: Prestige Connoisseur

• Birthday Gift: Receive a unique birthday gift as a token of our appreciation.
• Complimentary Delivery: Benefit from free delivery on all your orders for added convenience.
• Welcome to Third Tier Gift: Upon reaching the Prestige Connoisseur tier, receive a special gift to mark this milestone.

Additionally, as a member, you are eligible to join our referral program, where you can earn rewards by referring friends and family to join the Mindful Luxe Society.

Please note that all benefits are subject to the terms and conditions outlined by the Mindful Luxe Society. If you have specific questions or require further details about the benefits or referral program, feel free to reach out for more information.

To earn luxe points in the Mindful Luxe Society and unlock exclusive benefits, you can engage in various activities within the loyalty program. Here's how you can earn luxe points:

1. Create an Account: Earn 10 luxe points by simply creating an account with Mindful Luxe Society.
2. Social Media Engagement: Like our Facebook page, follow us on Instagram, Pinterest, and TikTok to earn 20 luxe points for each engagement.
3. Verified Reviews: Write verified reviews for our products and earn 100 luxe points per review.
4. Make Purchases: Earn 1 luxe point for every £1 spent on purchases through the Mindful Luxe Society.

By participating in these activities, you can accumulate luxe points which will contribute towards your tier status and unlock additional benefits and rewards.

When you refer friends to join the Mindful Luxe Society, you can earn rewards through our referral program. Here's what you can earn for referring friends:

Referrer (Existing Member):

• Receive a reward of a £10 voucher for every friend you refer who makes a minimum purchase of £100. Please note that this £10 voucher cannot be used to purchase Full Discovery Perfume Samples and Scent Diffuser Leaf.

Referred Customer (New Member):

• Your referred friend will receive a gift of a £5 voucher, redeemable for a minimum purchase of £100.

By referring your friends to become members of the Mindful Luxe Society, you not only share the luxury experience but also earn rewards for your loyalty.

As of now, there are no specific redeemable rewards offered for luxe points within the Mindful Luxe Society. However, luxe points contribute to your tier status and eligibility for exclusive benefits and privileges based on your tier (Regal Pioneer, Elite Ambassador, Prestige Connoisseur).

Yes, according to the Mindful Luxe Society terms and conditions, luxe points earned within the loyalty program have an expiration period. Here are the details:

• Luxe points expire every year.
• The expiration period for luxe points is based on a 12-month cycle from the date they were earned.

It's important to stay active within the Mindful Luxe Society by engaging in activities that earn luxe points and making eligible purchases to keep your points from expiring. Regular participation ensures that you continue to enjoy the benefits of your membership and progress towards higher tiers within the exclusive community.

No, according to the Mindful Luxe Society terms and conditions, points cannot be combined from multiple accounts. Each member's luxe points are specific to their individual account and cannot be merged or transferred between accounts.

To check your luxe points balance in the Mindful Luxe Society, follow these steps:

Login to Your Account: Visit our website and log in to your account using your credentials.
Navigate to the Mindful Luxe Society Section: Once logged in, look for the designated page or widget. This is labeled as " Mindful Luxe Society" on the website.
View Luxe Points Balance: You should find a widget or page that displays your luxe points balance. This will show you the total number of luxe points you have earned.
Check Luxe Points Balance: Review your luxe points balance to see how many points you have accumulated and track your progress within the exclusive community.

If you encounter any difficulties or have trouble locating the luxe points balance section on the website, feel free to reach out at info@chandrikathomas.co.uk.

No, there is no cost to join the Mindful Luxe Society.